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Visit www.tcconline.church/whatsup and click the Hello / New Here card

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I adapted this from a post I saw. We already do most of this! It is really helpful. Thought I would share. - Scott

OVERARCHING: Be conversational & friendly.

1. Two Hosts At Each Service - This allows the hosts to chat with each other which will draw additional people into the existing conversation.

2. Same Hosts At Each Service if possible - This builds community and consistency week to week. Just imagine how great it will feel when the host remembers you from last week.

3. Envision The Guests - See the guests as friends or family members. When you picture the guest this way you naturally communicate in a loving and respectful way which will draw them in.

4. Encourage Engagement - Encourage guests to join the chat. Once they have, greet them by name. If you know them, personalize your greeting. If you don’t know them, introduce yourself and ask how long they’ve been attending.

5. Ask Questions - Where are you watching from? What worship song are you really enjoying? How can we pray for you? What’s your favorite part of the service? What message point is really impacting you? How are you going to apply this message tomorrow?

6. Steer The Conversation - Move the conversation away from contentious topics like politics. This is especially helpful every four years in November.

7. Clickable URLs - All URLs should have www at the beginning so they are clickable.

8. Words Matter - Watch your spelling, grammar, capitalization and punctuation as you host. This helps avoid unnecessary distractions.

9. What’s Up / New Here - Multiple times throughout the service encourage people to fill out your digital connection cards find next steps.

10. Don’t Feed The Trolls - If someone is trolling the chat with toxic language handle right away by blocking. Don’t waste your time trying to engage them.

Other things to consider

1. Update Your Profile - Use your first and last name along with a good photo of yourself in the profile. No one wants to see a photo of your cat.

2. Replying To People - Type @ and then a name when you want to speak directly to someone.

3. Live Prayer - Only encourage people to use the live prayer feature if you’re gonna use it as well. It’s discouraging to pour out a prayer request and get silence in return.

4. Notes - Place reminders and discussion starters in the notes for your hosts to easily access.

One Church. Right Where You Are.

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